Effective Date: 01 November 2026

At Amra Farms, we want our customers to shop with confidence. This Return & Refund Policy explains the conditions under which products purchased from our online store may be returned, replaced or refunded.

Returns

We accept eligible return requests within 7 days from the date of delivery.

Customers may request a return if they have changed their mind, subject to the conditions mentioned in this policy.

To be eligible for a return, the product must be returned in a reasonably acceptable condition and should include, wherever applicable, the original packaging and accessories.

Return Shipping

For returns requested due to a change of mind or other reasons not caused by an error or defect on our part, the customer is responsible for the cost of returning the product to Amra Farms.

The return shipping amount paid by the customer will be refunded upon our receipt of the returned product, subject to verification and acceptance of the return.

Customers should contact us before sending a product back so that we can provide the appropriate return instructions.

Damaged Products

If your product arrives damaged, please inform us within 3 working days of delivery.

To help us assess the issue, we may request:

Your order number
Photographs of the product and packaging
Videos showing the damage, where required

Please retain the original packaging until the issue has been reviewed.

Incorrect Product Received

If you receive an incorrect product, please contact us within 3 working days of delivery.

After verification, we will arrange an appropriate replacement.

Refunds

Once an eligible returned product has been received and inspected, the refund will generally be processed within 2 working days.

The time required for the refunded amount to appear in the customer’s account may vary depending on the original payment method and the policies of the relevant bank or payment service provider.

Natural Characteristics of Wood

Many of our products are made from natural wood. Each piece of wood is unique.

Variations in the following characteristics are natural and are not considered manufacturing defects:

Wood grain
Colour and shade
Natural markings
Knots and patterns
Texture
Live edges and natural contours, where applicable

Product images are intended to represent the product accurately; however, the actual product may naturally differ in appearance because no two pieces of natural wood are identical.

Personalised and Engraved Products

Products that have been customised, personalised or specially engraved according to customer requirements are not eligible for return or refund, except where the product is damaged, defective or materially different from the confirmed customisation requirements.

Non-Returnable Products

In addition to customised or personalised products, products may not be eligible for return if they:

Have been damaged after delivery due to misuse or improper handling
Have been altered or modified by the customer
Have been used in a manner inconsistent with their intended purpose

How to Request a Return or Report an Issue

Please contact Amra Farms before returning any product.

Phone & WhatsApp: +91 8547843409
Email: sales@amrafarms.com

Please include your order number and relevant photographs or videos where applicable.

Contact Us

Amra Farms
2/20 Care Villa, Kuruvakattu Kolamb Kalam,
Vadavanoor P.O., Palakkad, Kerala – 678504, India