Effective Date: 01 November 2026
At Amra Farms, we stand behind the quality and craftsmanship of our products.
This Warranty Policy explains the warranty coverage available for eligible products purchased from us.
Warranty Period
Teak Products
Eligible teak wood products are covered by a 1-Year Warranty against covered manufacturing defects, subject to the terms of this policy.
Eligible teak products also receive Lifetime Support for care, maintenance and product-use guidance.
Other Products
Eligible products made from other materials or wood types are covered by a 6-Month Warranty against covered manufacturing defects, subject to the terms of this policy.
What the Warranty Covers
Subject to inspection and verification, the warranty may cover:
- Manufacturing defects
- Cracks arising during normal and intended use
- Structural failure resulting from a manufacturing or workmanship issue
Amra Farms will determine whether an issue is covered under warranty after reviewing the available information and, where necessary, inspecting the product.
What Is Not Covered
The warranty does not cover damage or deterioration resulting from:
- Normal wear and tear
- Ordinary knife marks and surface marks from regular use
- Improper maintenance
- Dishwasher use
- Prolonged soaking or exposure to water
- Improper storage
- Warping or cracking caused by misuse or neglect
- Damage caused by excessive heat or extreme environmental conditions
- Commercial or unusually heavy use beyond the intended purpose of the product
- Accidental damage
- Unauthorised modifications or repairs
Natural variations in wood grain, colour, texture and markings are not manufacturing defects.
Care and Maintenance
Wood is a natural material and requires appropriate care.
Customers are encouraged to follow the care instructions provided with or applicable to their product. Proper maintenance can help preserve the appearance and performance of natural wood products.
How to Make a Warranty Claim
To make a warranty claim, please contact Amra Farms and provide:
- Your order number
- A description of the issue
- Clear photographs
- Videos, where requested or helpful for assessing the issue
Contact Details
Phone & WhatsApp: +91 8547843409
Email: sales@amrafarms.com
Warranty Resolution
Where a valid warranty claim is approved, Amra Farms may, depending on the nature of the issue:
- Repair the product; or
- Replace the product
Warranty claims do not automatically entitle the customer to a refund.
The appropriate resolution will be determined based on the nature of the product and the verified issue.
Lifetime Support for Teak Products
Lifetime Support means that customers who purchase eligible teak products can contact Amra Farms for guidance relating to:
- Product care
- Maintenance
- Appropriate use
- General product support
Lifetime Support is not the same as a lifetime warranty and does not extend the 1-Year Warranty period.
Proof of Purchase
A valid order number or reasonable proof of purchase may be required to make a warranty claim.
Contact Us
For warranty questions or assistance, contact:
Amra Farms
2/20 Care Villa, Kuruvakattu Kolamb Kalam,
Vadavanoor P.O., Palakkad, Kerala – 678504, India
Phone & WhatsApp: +91 8547843409
Email: sales@amrafarms.com